AI, AI Agents and Automation

Compare three approaches to workflow design: traditional automation, AI-assisted systems, and fully agentic automation. This Make Academy course helps product managers understand the tradeoffs between control, flexibility, accuracy, and cost so they can make better product decisions. It is especially useful during discovery, prioritization, and roadmap planning when teams need to choose the right level of intelligence for a workflow. By the end, you will be able to justify when agentic design is appropriate and when simpler automation is the better choice.