AI Agents

Understand what AI agents are, how they work, and how they differ from traditional automation. This Make Academy course explains the core building blocks of an agent, including goals, tools, context, decision-making, and guardrails. It is useful for product managers evaluating when a workflow should remain rules-based and when agent behavior creates more value. By the end, you will have a practical mental model for scoping agent features, defining boundaries for autonomy, and aligning teams on measurable outcomes.