Effective Customer Conversations
Gain confidence and competence in customer interactions
Develop mastery in customer communication with this comprehensive course on effective customer conversations. Learn proven frameworks for customer discovery, feedback synthesis, and product validation interviews. Gain practical experience through small-group exercises and real-world scenarios. Perfect for product managers, researchers, and founders who want to extract meaningful insights from customer interactions. The course covers advanced interviewing techniques, problem discovery methods, and strategies for turning customer feedback into actionable product decisions. Includes expert guidance on handling difficult conversations, managing stakeholder expectations, and building lasting customer relationships.