Business Analysis – Process Modelling (Alison)

Perfect for: Business analysts, product managers and operations specialists who need to document and improve business processes.

This course focuses on process modelling techniques including context diagrams, process maps, use case diagrams, activity diagrams and swim lane diagrams. You will learn how to turn messy real world workflows into clear visual models that reveal bottlenecks, hand offs and improvement opportunities.

It is particularly valuable if you work on process heavy products or internal tools and want to communicate requirements in a way that both business stakeholders and technical teams can easily understand.