Human-centered Design for AI

AI products fail when teams treat model capability as the product. This course applies human-centered design to AI work: starting from user outcomes, de-risking uncertainty early, and designing for trust, transparency, and harm reduction. You’ll learn how to spot where AI adds real value, translate that into usable experiences, and think through data requirements and failure modes before you ship. It also covers how to set up the cross-functional collaboration needed for AI (product, design, engineering, data) so decisions stay grounded in user needs and operational realities. Best for PMs and designers building AI-enabled features who want to avoid “cool demos” and deliver durable value.